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May 23, 2019

Ask anyone to name a few actual data breaches and they’ll all cite the same few names. Only big breaches such as Anthem, Equifax, Marriott, or Yahoo are likely to come to mind, and always for the same reason: they generated the most news. If you try this experiment you...

February 5, 2019

On a recurring basis I hear opinion-leaders make the claim that “everyone’s personal data is already out there”. Yet based on my professional experience this point of view is as false as it is dangerous. The result of this often-repeated error is that people can become...

Everyone should have heard the news by now: 2017 brought a record number of data breaches and there was no end to the carnage of identity fraud and theft. So what's the all-important consumer reaction? Leaders can hope for evidence that consumers are getting better at...

Once exposed, identity-holders' personal data can be potent for a long time. While it's common to classify personal data as 'persistent' if it essentially cannot be changed (such as a nation-state identity record like a U.S.A. Social Security number or the address one...

January 23, 2018

Security matters greatly to both customers and overall innovation success. Yet there’s little consensus on how much security should be proactively introduced into the customer experience (beyond what is absolutely essential), and the degree to which greater inclusion o...

November 17, 2017

If the author (me) was surprised by the many findings in my latest research report 'Innovation Speed to Market Report: How Financial Sector Firms Manage Innovation Projects to Meet Timelines and Customer Needs', I'll bet you will be too. While many of my stud...

October 16, 2017

I'm at Money2020 October 22-24, interviewing banking and payments technology leaders for an upcoming article, report, webinar, social media blurbs, and more, all based on new original research on how large-scale industry innovation projects are managed. To prepare for...

September 14, 2017

We just released the 2017 Mobile Deposit Benchmark Report, which you can download hereAlthough this year’s report has some similarities to the 2016 study that received widespread industry coverage, 2017’s report covers the subject from new angles as well. I’m gratefu...

Branches don't need to go away, they need to transform. Instead of trying to squeeze mundane transactions out of bank branches, bankers should team up with branch employees promoting them to digital geniuses.

June 5, 2017

In running a couple of companies, I've noticed that banks often pay more attention to user experience (UX) with their consumer customers than they do with the businesses that sign their proverbial paycheck. How does that make sense, considering how much more willing bu...

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To Improve Data Privacy, Let’s Stop Claiming “Everyone’s Data Is Already Out There”

February 5, 2019

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© 2017 by Jim Van Dyke of Futurion.Digital