Media Quotes, Presentations and Published Articles

Here are just a select few of hundreds of articles, speeches, and media quotes that have been published from Jim's work. Citations are more likely to be listed here if they represent a historical industry change, such as early growth of PayPal, widespread fears over risks of chip cards or mobile payments, enmity with banks during the great recession, or today's outlook for blockchain payments. Considering Jim as a key presenter? Please ask to see a full-length, recent video.

Stay tuned: my next research study on innovation will be completed at Money2020 and released shortly after. I will be blogging on this, and covering it via social media as well.

American Banker article with my observations based on a prior mobile payment deposit benchmarks study I completed

SXSW session: Innovation Lessons from Fintech Frontlines, from a published research report

BAI article How Community Banks Can Mobilize for Mobile Payments

Press release covering a CX research study (final interviews conducted at Money2020)
Article on how consumers are using phones to deposit paper checks...and the importance of customer experience in boosting adoption.
A Financial Brand article based on a research study, which was the first to measure how–as well as precisely how much–particular customer experience investments improve customer adoption.
Predictions for 2017 'fintech' technology trends, in a leading industry publication

A BankThink article recommending bankers emulate Internet companies in creating customer delight and revenue

News article on how financial institutions and other businesses can manage customer retention and losses in the face of security threats (both a transcript and audio recording is provided):

An e-Security Research article related to consumer or merchant mobile usage:

Just after the launch of Starbucks mobile payments, perspective on the impact to consumers and industry providers: http://www.bankrate.com/financing/banking/security-issues-with-mobile-payments/

NPR story (audio and written version, brief) on safety and financial impact of mobile payments:

Voice of America radio broadcast (in-depth) outlining how executives of the future must use technology to put the customer first: http://www.voiceamerica.com/episode/62545/retail-banks-of-the-future-for-customers-not-bankers

My tweets (from @jimvandyke) inserted into an article on bitcoin: http://bankinnovation.net/2014/02/13-bitcoin-ideas-for-google/

Video of 2015 presenation at U.S. Consumer Financial Protection Bureau: (CFPB) about 3 implications of fintech to prosperity of both providers and consumers (note: start watching at 1:41:00): https://www.youtube.com/watch?v=V11Xbp9z2KQ

A way-back U.S. House of Representatives presentation on “the Future of Payments” to United States Congress, not long after the early success of PayPal and failure of several digital cash: schemes:

One of several times New York Times has quoted Mr. Van Dyke , this time on why paperless digital banking sometimes just means more paper:

On a community bank's highly public fight with Bank of America: http://www.nytimes.com/2014/03/08/your-money/after-debit-card-fraud-a-small-bank-feels-customers-frustration.html?_r=1

How the Occupy Movement and Bank Transfer Day actually affected consumers' choice of bank or credit union: https://www.cuinsight.com/bank-transfer-day-keeps-the-credit-union-movement-alive.html

Reuters' citation of Van Dyke's findings on consumers' flight from banks: http://www.reuters.com/article/us-bank-transfer-idUSTRE80Q1TU20120127

A 2016 blockchain outlook: http://www.digitaltransactions.net/news/story/5822

How providers can create green partnerships with consumers to turn off paper (from '07, loads slowly): http://usatoday30.usatoday.com/money/perfi/columnist/block/2007-07-30-YM_N.htm

More on paperless banking, from Scientific American: http://www.scientificamerican.com/article/money-is-green-but-online/

Helping consumers make sense of fears related to chip-enabled payment cards: http://www.consumersdigest.com/money/article/the-truth-about-smart-credit-cards/view-all

How consumers and financial institutions both win with for-fee expedited payments: http://www.dailyfinance.com/2011/02/10/expedite-your-payment-to-avoid-a-late-fee/

In the great recession, how consumers surprised the pundits by curtailing credit card usage: http://articles.latimes.com/2012/jan/24/business/la-fi-mo-cash-trumps-debit-20120124

Another article on consumers' suprising conservative use of credit in the big downturn: http://www.insidearm.com/daily/credit-card-accounts-receivable/credit-card-receivables/new-study-shows-declining-credit-card-use-among-americans/

Urging consumers to act, upon reciept of a data breach notification: http://www.consumerreports.org/cro/news/2013/02/don-t-ignore-a-data-breach-letter/index.htm

U.S. Federal Reserve Bank payments presentation transcript: http://www.federalreserve.gov/communityaffairs/national/2010mobile/presentations/Transcript/02_VanDyke.pdf

An on-camera backgrounder about work at prior company (Javelin): https://www.youtube.com/watch?v=52e9LBjiEY8

Full video recordings of live industry presentations are also available by request, and a deeper web search will yield hundreds of other quotes, articles and transcripts from over the last few decades. Comments as well as notifications of inevitable bad links are welcomed.

Media Quotes, Presentations and Published Articles

​

Stay tuned: my next research study on innovation will be completed at Money2020 and released shortly after. I will be blogging on this, and covering it via social media as well.

​

American Banker article with my observations based on a prior mobile payment deposit benchmarks study I completed

​

SXSW session: Innovation Lessons from Fintech Frontlines, from a published research report

BAI article How Community Banks Can Mobilize for Mobile Payments

Press release covering a CX research study (final interviews conducted at Money2020)

Article on how consumers are using phones to deposit paper checks...and the importance of customer experience in boosting adoption.

A Financial Brand article based on a research study, which was the first to measure how–as well as precisely how much–particular customer experience investments improve customer adoption.

Predictions for 2017 'fintech' technology trends, in a leading industry publication

A BankThink article recommending bankers emulate Internet companies in creating customer delight and revenue

News article on how financial institutions and other businesses can manage customer retention and losses in the face of security threats (both a transcript and audio recording is provided):

An e-Security Research article related to consumer or merchant mobile usage:

Just after the launch of Starbucks mobile payments, perspective on the impact to consumers and industry providers: http://www.bankrate.com/financing/banking/security-issues-with-mobile-payments/

NPR story (audio and written version, brief) on safety and financial impact of mobile payments:

Voice of America radio broadcast (in-depth) outlining how executives of the future must use technology to put the customer first: http://www.voiceamerica.com/episode/62545/retail-banks-of-the-future-for-customers-not-bankers

My tweets (from @jimvandyke) inserted into an article on bitcoin: http://bankinnovation.net/2014/02/13-bitcoin-ideas-for-google/

Video of 2015 presenation at U.S. Consumer Financial Protection Bureau: (CFPB) about 3 implications of fintech to prosperity of both providers and consumers (note: start watching at 1:41:00): https://www.youtube.com/watch?v=V11Xbp9z2KQ

A way-back U.S. House of Representatives presentation on “the Future of Payments” to United States Congress, not long after the early success of PayPal and failure of several digital cash: schemes:

One of several times New York Times has quoted Mr. Van Dyke , this time on why paperless digital banking sometimes just means more paper:

On a community bank's highly public fight with Bank of America: http://www.nytimes.com/2014/03/08/your-money/after-debit-card-fraud-a-small-bank-feels-customers-frustration.html?_r=1

How the Occupy Movement and Bank Transfer Day actually affected consumers' choice of bank or credit union: https://www.cuinsight.com/bank-transfer-day-keeps-the-credit-union-movement-alive.html

Reuters' citation of Van Dyke's findings on consumers' flight from banks: http://www.reuters.com/article/us-bank-transfer-idUSTRE80Q1TU20120127

A 2016 blockchain outlook: http://www.digitaltransactions.net/news/story/5822

How providers can create green partnerships with consumers to turn off paper (from '07, loads slowly): http://usatoday30.usatoday.com/money/perfi/columnist/block/2007-07-30-YM_N.htm

More on paperless banking, from Scientific American: http://www.scientificamerican.com/article/money-is-green-but-online/

Helping consumers make sense of fears related to chip-enabled payment cards: http://www.consumersdigest.com/money/article/the-truth-about-smart-credit-cards/view-all

How consumers and financial institutions both win with for-fee expedited payments: http://www.dailyfinance.com/2011/02/10/expedite-your-payment-to-avoid-a-late-fee/

In the great recession, how consumers surprised the pundits by curtailing credit card usage: http://articles.latimes.com/2012/jan/24/business/la-fi-mo-cash-trumps-debit-20120124

Another article on consumers' suprising conservative use of credit in the big downturn: http://www.insidearm.com/daily/credit-card-accounts-receivable/credit-card-receivables/new-study-shows-declining-credit-card-use-among-americans/

Urging consumers to act, upon reciept of a data breach notification: http://www.consumerreports.org/cro/news/2013/02/don-t-ignore-a-data-breach-letter/index.htm

​

U.S. Federal Reserve Bank payments presentation transcript: http://www.federalreserve.gov/communityaffairs/national/2010mobile/presentations/Transcript/02_VanDyke.pdf

An on-camera backgrounder about work at prior company (Javelin): https://www.youtube.com/watch?v=52e9LBjiEY8

Full video recordings of live industry presentations are also available by request, and a deeper web search will yield hundreds of other quotes, articles and transcripts from over the last few decades. Comments as well as notifications of inevitable bad links are welcomed.